NHTSA Complaint #11255350 — 2013 FORD EDGE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11255350
Vehicle 2013 FORD EDGE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 120,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

THIS CAR IS HORRIBLE. MULTIPLE SAFETY ISSUES! FIRST, MY AXLE NEEDS TO BE REDONE. CLICKING AND POPPING WITH ALL TURNS. SECONDLY, THE ELECTRONICS ARE HAYWIRE, WITH THE AC BLOWING HOT ON ONE SIDE AND COLD ON THE OTHER AND NOT STARTING WITH BRAND NEW BATTERIES. THIRD, THE BRAKE SYSTEM... HAD THE BOOSTER GO OUT. FORD REPLACED AND UPON THE DRIVE BACK, IT FAILED EVEN WORSE LOCKING MY ENGINE, SMOKE FROMTHE BRAKES BEING LOCKED UP. I HAD TO TOW BACK ON MY EXPENSE AND RENT A CAR FOR DAYS. THE REPLACED THE BOOSTER, BUT I STILL HAVE EVEN WORSENING BRAKE ISSUES. FORD TOLD ME I NEED A NEW ABS AND MASTER CYLINDER. IT ONLY DID THIS AFTER THE 2 FAILED BOOSTERS... NOW IF I HIT A BUMP OR GRAVEL WHILE PRESSING THE BRAKES, MY BRAKES GO OUT! I MEAN THEY FAIL! LUCKILY I HAVEN'T HIT ANYONE YET. IT'S OFF AND ON BUT HAPPENS WITH NO WARNING. THE PEDAL GOES ALL THE WAY TO THE FLOOR AND THERE'S THE CONSTANT SOUND OF HISSING AND AIR. I HAVE CONTACTED FORD MULTIPLE TIMES WHICH IS HORRIBLE AND TAKEN TO THE DEALERSHIP WHERE I LEAVE WITH NO PROBLEMS UNTIL THE NEXT UNEXPECTED BLOW OUT ON THE BRAKES. ALL YOU HAVE TO DO IS GOOGLE THIS MODEL AND THERE ARE TONS AND TONS OF REPORTS OF COMPLAINTS FOR THE SAME ISSUE. FORD SHOULD STAND BY THEIR PRODUCTS AND FIX TO AVOID INJURIES, DEATH AND LAWSUITS. I HAD NO ISSUES WITH MY CAR UNTIL OTHER THAN THE INITIAL BRAKE BOOSTER FAILURE, UNTIL MY CAR WAS LEFT WITH SMOKE ALL UNDER MY CAR FROM THE SECOND BRAKE BOOSTER. I GOT ONE THING FIXED ONLY TO HAVE MAJOR PROBLEMS AFTER. HOW IS THAT FAIR? OBVIOUSLY FORD DIDN'T FIX CORRECTLY AND/OR GAVE ME BAD EQUIPMENT WHICH BURNED MY SYSTEM UP. NOW I NEED TO PAY FOR MY ABS TO BE FIXED? SHAME ON FORD! VERY DANGEROUS. WILL NEVER BUY FORD AGAIN. AT LEAST THE FOREIGN CARS STAND BY THEIR PRODUCTS. BUYERS BEWARE THE EDGE IS TAINTED.

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