NHTSA Complaint #11255320 — 2015 BUICK ENCLAVE SERVICE BRAKES

Complaint Details

ODI Number	11255320
Vehicle	2015 BUICK ENCLAVE
Component	SERVICE BRAKES
Date of Incident	December 16, 2016
Date Filed	September 13, 2019
Mileage	14,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

INTERMITTENT DIFFERENT LEVELS IN BREAK PEDAL TRAVEL. AT TIMES MY CAR STOPS NORMALLY WHEN THE BRAKE PEDAL IS FIRST PRESSED (ABOUT 2 INCHES). OTHER TIMES THE BRAKE PEDAL TRAVEL IS MUCH GREATER (ABOUT 4 INCHES OR MORE), AND THE PEDAL HAS A SPONGY FEEL. I HAVE TAKEN THE CAR BACK TO BUICK NUMEROUS TIMES, AND THEY STATE THEY CAN NOT FIND ANY PROBLEM. THIS IS A VERY SERIOUS PROBLEM, ESPECIALLY AT HIGHWAY SPEEDS, WHERE I AM NEVER SURE I WILL BE ABLE TO STOP THE CAR IN TIME TO AVOID AN ACCIDENT.

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