NHTSA Complaint #11694298 — 2015 BUICK ENCLAVE

EXTERIOR LIGHTING issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11694298
Vehicle 2015 BUICK ENCLAVE
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

I had storm damage to my vehicle and needed the front headlight replaced. This was a insurance claim and it went to a local body shop as well as a GM Dealership trying to fix the problem. My vehicle is equipped with Adaptive Forwarding Headlights that turn with my steering wheel. Once my headlight was replaced this feature cannot work again. This feature is what holds my headlights in alignment with a module behind the headlight. GM is aware of this issue, and they cannot fix it. Now I have headlights that will not stay in place. The GM dealership said it cannot set my headlights the proper way due to the feature not working now. GM owned the issue; told us their engineers are working to find a fix however it has been years and every Enclave that needs a new headlight loses the feature they can't fix. I bought this car for the adaptive headlight feature to help me see at night and now I'm stuck with a vehicle I don't even want because GM can't fix their own product. It is not fair, and I can't see at night at all now due to my headlight pointing at the ground. Safety is a huge issue. GM needs to recall and fix their Enclaves or any other vehicles they make that have Adaptive Forward Assistant Headlights.

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