NHTSA Complaint #11254790 — 2016 DODGE GRAND CARAVAN

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SLIDING MIDDLE DOOR OF THE VEHICLE FAILED TO OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK MECHANISM FAILED. THE TECHNICIAN ADVISED THE CONTACT TO CALL THE MANUFACTURER TO CHECK FOR RECALLS. THE CONTACT WAS INFORMED THAT SHE WOULD NEED TO PULL THE LOCK DOWN AND PUSH IN THE UNLOCK BUTTON AT THE SAME TIME TO OPEN THE DOOR. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,092.