NHTSA Complaint #11254181 — 2013 CADILLAC XTS

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11254181
Vehicle	2013 CADILLAC XTS
Component	SUSPENSION
Date of Incident	September 1, 2019
Date Filed	September 9, 2019
Mileage	49,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. AFTER EXITING THE DRIVEWAY, THE VEHICLE BEGAN TO OPERATE ABNORMALLY. THE CONTACT NOTICED THAT THE SUSPENSION WAS OFF BALANCE. THE CONTACT DISCOVERED THAT THE DRIVER'S SIDE AIR BAG FELL FROM UNDERNEATH THE VEHICLE AS AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE BACK HOME AND INSPECTED THE VEHICLE HIMSELF, BUT HE WAS UNABLE TO REMEDY THE FAILURE. THE CONTACT SPOKE WITH HAWK CADILLAC OF JOLIET (2001 W JEFFERSON ST, JOLIET, IL 60435, 815-600-7027) AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000.

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