NHTSA Complaint #11396005 — 2013 CADILLAC XTS

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11396005
Vehicle	2013 CADILLAC XTS
Component	SUSPENSION
Date of Incident	February 6, 2021
Date Filed	February 12, 2021
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE SUSPENSION OF THE VEHICLE GIVES OUT AND A CORNER OF THE CAR WILL SLAM TO THE GROUND WHILE DRIVING. IT CAN BE DANGEROUS WHEN DRIVING ON THE FREEWAY. YEAR OVER YEAR WE HAVE HAD THE " SERVICE LEVELING SYSTEM " ERROR COME UP FOR OUR VEHICLE. IT IS NOT ONLY EXPENSIVE BUT DANGEROUS TO DRIVE NOT KNOWING WHEN THE SUSPENSION WILL GIVE OUT. DEALERSHIPS HAVE MADE MULTIPLE REPAIRS AND UPDATES TO NO AVAIL. NOTHING SEEMS TO FIX THE PROBLEM.

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#11319185 — March 24, 2020 — AFTER DRIVING AROUND TOWN FOR 30 MINUTES, I PARKED THE CAR, SHUT OFF THE ENGINE, GOT OUT TO TALK TO A NEIGHBOR 6 HOUS...

#11306783 — February 3, 2020 — MY 2013 CADILLAC XTS4 PREMIUM REAR SUSPENSION LEVEL SYSTEM DEFLATED WHILE DRIVING AND DIDNT STAY RAISED IN THE REAR. ...

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