NHTSA Complaint #11253933 — 2013 CHRYSLER 200

AT APPROXIMATELY 3:10PM ON 8/29/19, THE CAR WAS ON AND IN PARK WITH THE AC TURNED ON, AS MY SON IN LAW WAS PLACING HIS 33-MONTH BABY IN THE CAR SEAT, LOCATED BEHIND THE DRIVERS SEAT. MY SON IN LAW SAT DOWN IN THE DRIVER SEAT AND WAS PULLING HIS FEET INTO THE VEHICLE WHEN HE HEARD A LOUD BLAST AND FELT THE SEAT HEADREST EXPLODE AGAINST HIS NECK AND BACK. HE STATES HE MAY HAVE BLACKED OUT FOR AN UNDETERMINED TIME. ALTHOUGH HE WAS DISORIENTED, HE THEN TURNED AROUND IN THE SEAT TO CHECK ON HIS SON, WHO WAS CRYING. HE NOTED THAT THE HEADREST WAS SPLIT APART. NO NOTATION OF ANY DUST OR PARTICLES WERE NOTED. HE THEN DROVE THE VEHICLE HOME AND PARKED IT IN THE DRIVEWAY AT OUR HOME. MY SON IN LAW HAD BAD HEADACHES THAT NIGHT, SO I ENCOURAGED HIM TO GO TO THE EMERGENCY ROOM TO BE CHECKED. THE ER PHYSICIAN FELT THAT HE DID HAVE A CONCUSSION AND GAVE HIM INSTRUCTIONS ON CARE POST-CONCUSSION. CHRYSLER IS SENDING A TECHNICIAN TO CHECK THE CAR. I HAVE SIGNED AN AGREEMENT THAT ALLOWS THEM TO REVIEW THE ORC (OCCUPANT RESTRAINT CONTROLLER) AND THE EDR (EVENT DATA RECORD) AND TO SHARE THIS INFORMATION WITH THE NHTSA. THIS CAR WAS PURCHASED IN MAY OR JUNE 2016 FROM CARMAX IN AUSTIN TEXAS AND HAS BEEN IN FOR ALL RECALLS SINCE THAT TIME. THERE IS ONE RECENT RECALL THAT HAS NOT BEEN COMPLETED DUE TO WAITING FOR TEXAN CHRYSLER/DODGE TO GET THE PART AND CALL ME. PLEASE LET ME KNOW IF ANY FURTHER INFORMATION IS NEEDED FROM ME. I AM VERY CONCERNED THAT THIS COULD HAVE CAUSED A COLLISION OR WORSE AND INJURED MY FAMILY. *DT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR