NHTSA Complaint #11252688 — 2013 CHRYSLER 200

ON AUGUST 20TH I NOTICED THE HEADREST ON THE FRONT PASSENGER SEAT HAD DEPLOYED. THE HEADREST MECHANISM DEPLOYED WHILE THE VEHICLE WAS PARKED. I NOTICED SEVERAL SMALL PIECES OF BLACK PLASTIC ON THE FRONT PASSENGER SEAT. UPON EXAMINING THE HEADREST, I SAW THAT THE PLASTIC WHICH WAS SUPPOSED TO HOLD A SPRING MECHANISM HAD FAILED. THE ACTIVE HEAD RESTRAINT WAS ALLEGEDLY FIXED DURING AN EARLIER CHRYSLER RECALL, AS THERE WERE ISSUES WITH THE ARH NOT DEPLOYING. IT NOW APPEARS THAT THE FIX MAY BE CALIBRATED TOO SENSITIVE AND THE AHR DEPLOYS WITH NO TRIGGER EVENT. MY CHRYSLER 200 HAD 51,000 MILES WHEN THIS OCCURRED; IT IS STILL COVER BY A PLATINUM SERVICE CONTRACT ALTHOUGH THE DEALER IS BALKING AT ALLOWING THE REPAIR UNDER WARRANTY. THE DEFECTIVE HEADREST IS STILL INSTALLED IN THE CAR. I AM CONTACTING CHRYSLER TO MAKE THE NEEDED REPAIRS AS WELL.