NHTSA Complaint #11252548 — 2015 FORD TAURUS

I WAS DRIVING TO BURLINGTON MA ON AUGUST 29, 2019 AND, WHILE MAKING A RIGHT TURN TO ENTER ONTO RTE 3 NORTHBOUND, I LOST ALL MY POWER STEERING. AT THE MOMENT OF FAILURE, THE STEERING WHEEL SNAPPED ABRUPTLY TO THE LEFT ALMOST CAUSING ME TO HIT THE GUARD RAIL. FORTUNATELY, I WAS ABLE TO WRESTLE/TURN THE STEERING WHEEL TO THE RIGHT AND AVOID AN ACCIDENT. I HAD NO POWER STEERING ALL THE WAY HOME. WHEN I WRESTLED THE CAR INTO MY DRIVEWAY AT HOME, I SHUT IT OFF, WAITED A MINUTE AND RESTARTED THE CAR. THE DASH IDIOT LIGHT WAS OFF AND THE POWER STEERING WAS WORKING. I HAVE NOT USED AND DON'T PLAN ON USING THE CAR UNTIL THIS PROBLEM IS FIXED. I MADE AN APPOINTMENT TO HAVE THIS PROBLEM DIAGNOSED AND REPAIRED ON SEPTEMBER 9, 2019. I BELIEVE THE CAUSE OF THE CATASTROPHIC FAILURE IS RELATED TO THE SENSORS ON THE STEERING WHEEL COLUMN THAT COMMUNICATE WITH THE COMPUTER WHICH CONTROLS THE ELECTRIC RACK AND PINION SYSTEM.