NHTSA Complaint #11252319 — 2016 RAM 3500

ON 8/21/2019 I EXPERIENCED EXCESSIVE VIBRATION & TRUCK PULLING TO THE RIGHT TRAVELING NORMAL HWY SPEED. ISSUE WAS SO SEVERE, I STOPPED TO CHECK. TIRES LOOKED FINE & PRESSURES WERE OK.RETURN TRIP WAS WORSE WITH MAX SPEED OF 35MPH. NEXT DAY I TOOK THE TRUCK TO AN INDEPENDENT TIRE CENTER & WAS TOLD THAT THE BELTS INTHE FRONT TIRES WERE SEPARATING. TIRES ARE NEXEN ROADIAN HTX LT235/80/R17.THEY ARE ORIGINAL TIRES WITH ONLY 8,010 MILES ON THEM. I CONTACTED RAM THRU THEIR WEBSITE. GOT NO RESPONSE. EMAILED THE DEALERSHIP WHERE I BOUGHT THE TRUCK. NO RESPONSE. I CALLED NEXEN & WAS TOLD THAT THE WARRANTY ONLY COVERED TREAD WEAR. THEY WERE NOT CONCERNED ABOUT THE SEPARATION.THEY EMAILED A PACKET OF INFORMATION THAT THEY WOULD NEED TO INVESTIGATE MY ISSUE. THEY ALSO ADVISED ME TO CHANGE THE TIRES ASAP BECAUSE ONCE I NOTIFIED THEM OF THE PROBLEM, THEY WERE NOT RESPONSIBLE FOR ANY DAMAGES OR INJURIES.I CALLED THE NEAREST RAM DEALERSHIP AND ASKED IF THEY COULD CHECK IT OUT. THE BEST THEY COULD DO WAS SCHEDULE AN APPT IN TWO WEEKS. SINCE I COULD NOT SAFELY DRIVE THE TRUCK, I REPLACED ALL SIX NEXEN TIRES ON 8/27/2019 AT A COST OF OVER $1,800. THAT TIRE CENTER ALSO CONFIRMED A PROBLEM WITH THE TIRES. I FINALLY HEARD FROM FCA. THEY CREATED A CASE # AND ASKED THAT I MAKE AN APPT AT A DEALERSHIP SO THEY COULD INVESTIGATE. I ASSUMED FCA WAS GOING TO CONTACT THE DEALERSHIP SINCE THEY ASK FOR THE APPT INFO. DROVE 60 MILES TO THE DEALERSHIP WHERE WE BOUGHT THE TRUCK. THEY KNEW NOTHING ABOUT THE ISSUE. FCA DID NOT CONTACT THEM. IN FACT THEY CLOSED MY CASE AS SOON AS THEY CONFIRMED THE APPT. BOTTOMLINE, THESE TIRES ARE DANGEROUS. THERE ARE MULTIPLE COMPLAINTS ON THE VARIOUS FORUMS FOR TIRES AND TRUCKS. RAM DOESN'T CARE. FIATCHRYSLER DOESN'T CARE. NEXEN DOESN'T CARE. I'M HOPING YOU DO. I'VE DRIVEN LOTS OF VEHICLES IN MY TIME, I WAS SCARED DRIVING ON THOSE TIRES AND LUCKY TO GET HOME.