2016 RAM 3500 — Problems, Recalls & Safety Data

Took vehicle to dealership for repair of heater. Once the repair was complete the dealership called to say the heater was fixed but the airbag light is now on. Once doing more testing they called back to say my steering wheel airbag harness either shorted or was crushed during the heater repair The part is no longer available and no remedy was available. I just have to take my car back compromised I refused the vehicle back and requested management get involved.

I have a complaint that needs to be addressed. On Sept. 11 2025 I had a fire in the cab of my 2016 Ram 3500 truck while it was sitting in my drive way. It was not even running. The fire was not very big and it could have been repaired. So I called FCA and opened a case with them. They informed me that I needed to bring my truck into the closest dealership so that it could be inspected. So I then called and set up and appt for Sept. 12, 2025. I had my truck towed to the dealership and upon arrival my husband who took the truck was told to take it off the trailer. So they took it off the trailer. They informed me that a woman went to the truck, opened the door and stated “ well that’s a gonna be a total loss,” closed the door and had told them to move it to the fence line. She then stated that there was nothing that y’all could do for us and that it would cost me $350.00 to be diagnosed. At this time she already knew that I had an open case with FCA and that I was told to take it in. Upon walking to the truck when my husband opened the door and it had caught fire again. So he went and told some employees in the service dept and they ran out to the truck and disconnected the batteries. Then we were told that we needed to take it off the lot if we weren’t going to pay. So they reconnected the batteries and we put the truck back on the trailer and brought it home. The next day my truck was completely engulfed in flames along with my husbands welder which is used for our business. I called FCA back on Monday and spoke with my case manager/inspector and let them know about the two fires after the first and he stated he would be going to inspect the following day. He then asked if the truck was at the dealership and if the batteries had been disconnected by your employees. I stated no the truck is here at my home and the batteries were reconnected so that we could tow it out of the dealership since that’s what we were told to do. I have told the dealership and no response

On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing they could do so we had to have the truck towed back to my home. Sunday night on Sept. 14,2025, I heard a loud pop noise and when I walked outside the entire cab of the truck was engulfed in flames. We had to call the fire department and they had to come put the fire out. Each of the incidences started spontaneously when the truck was just sitting parked.

On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing they could do so we had to have the truck towed back to my home. Sunday night on Sept. 14,2025, I heard a loud pop noise and when I walked outside the entire cab of the truck was engulfed in flames. We had to call the fire department and they had to come put the fire out. Each of the incidences started spontaneously when the truck was just sitting parked.

On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing they could do so we had to have the truck towed back to my home. Sunday night on Sept. 14,2025, I heard a loud pop noise and when I walked outside the entire cab of the truck was engulfed in flames. We had to call the fire department and they had to come put the fire out. Each of the incidences started spontaneously when the truck was just sitting parked.