NHTSA Complaint #11251989 — 2017 JEEP GRAND CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11251989
Vehicle	2017 JEEP GRAND CHEROKEE
Component	POWER TRAIN
Date of Incident	August 5, 2019
Date Filed	August 28, 2019
Mileage	13,580 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNED A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE DECELERATED WHILE DRIVING WITHOUT WARNING. ON ANOTHER OCCASION, WHEN THE CONTACT ENTERED THE VEHICLE AND SHIFTED OUT OF PARK, THE VEHICLE LUNGED FORWARD. THE CONTACT ALSO STATED THAT SOMETIMES, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE "CAR IN PARK" AND "TRUCK NOT IN P GO TO GEAR" MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO MAC HAIK CHRYSLER (12111 KATY FWY, HOUSTON, TX 77079, (832) 430-6816), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 13,580. THE VIN WAS UNKNOWN.

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