NHTSA Complaint #11701429 — 2017 JEEP GRAND CHEROKEE

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while accelerating from a complete stop at a stop sign at approximately 5 MPH, the contact heard an abnormally loud banging sound followed by an abnormal grinding sound coming from underneath the vehicle, near the driver's feet. The vehicle then shifted to neutral and failed to move. The contact was able to turn off the vehicle after disconnecting the ECM. The contact was able to push the vehicle to the side of the road with assistance, and the vehicle was left on the side of the road overnight. The vehicle was towed to a certified mechanic, where it was diagnosed that the sheer pins and the power transfer unit (PTU) connection had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The dealer was contacted and confirmed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.