NHTSA Complaint #11246014 — 2016 MAZDA CX-5 SEATS

Complaint Details

ODI Number	11246014
Vehicle	2016 MAZDA CX-5
Component	SEATS
Date of Incident	August 2, 2019
Date Filed	August 23, 2019
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE DRIVER'S SEAT WOULD NOT ADJUST AND FAILED TO OPERATE AS NEEDED. THE CONTACT TOOK THE VEHICLE TO RUSS DARROW MAZDA OF MADISON (5234 HIGH CROSSING BLVD, MADISON, WI 53718, 888-613-7513) WHERE SHE WAS PROVIDED A REPAIR ESTIMATE. THE CONTACT REFUSED TO PAY FOR A REPLACEMENT AND THE SEAT REMAINED UNREPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

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