NHTSA Complaint #11245982 — 2014 FORD ESCAPE

CAR STALLING, CUTTING OUT, MISSING A GEAR AND SHIFTING VERY HARD, WHILE DRIVING. THIS WENT ON FOR A WHILE BEFORE THE CHECK ENGINE LIGHT CAME ONE. DEALERSHIP HAD TO REPLACE COOLANT BYPASS SOLENOID, SAID IT WAS RECALLED ON VEHICLES LIKE MINE BUT MY VIN DIDN'T SHOW A RECALL EVEN THOUGH THE ENGINE, YEAR, MAKE, MODEL, BUILD DATE, BUILD LOCATION WERE ALL IDENTICAL TO THE RECALL. VEHICLE STILL SHIFTED VERY HARD, LIKE IT WAS MISSING A GEAR, ADVISED BY DEALERSHIP TO HAVE TRANSMISSION REBUILT. SPENT JUST UNDER $4,000 TO HAVE BOTH REPAIRS DONE. HAD REPAIR COMPLETED IN AUGUST 2019 AFTER DEALING WITH THE ISSUES FOR NEARLY A YEAR AND BEING TOLD THAT WAS JUST THE WAY THE CAR DROVE BECAUSE OF THE TURBO CHARGED ENGINE. NO CODES EVER POPULATED SO WAS TOLD EVERYTHING WAS AS IT SHOULD BE. ONLY WHEN THE CHECK ENGINE LIGHT CAME ON, WOULD THEY EVEN ACKNOWLEDGE THAT THERE WAS AN ISSUE AND EVEN THEN TRIED TO SAY IT WAS JUST THE SOLENOID AS NO CODES WERE COMING UP FOR THE TRANSMISSION ISSUE THAT HAD BEEN GOING ON FOR YEARS! I'VE BEEN TOLD FORD KNOWS ABOUT THE TRANSMISSION ISSUE AND HAS THE CODE CLEARED OUT WITH THEIR SOFTWARE SO IT NEVER SHOWS WHEN TAKEN IN FOR SERVICE. NOT SURE IF THAT'S TRUE OR NOT BUT STILL FRUSTRATING TO HAVE SO MANY ISSUES WITH A CAR THAT'S NOT THAT OLD.