NHTSA Complaint #11245263 — 2019 TOYOTA HIGHLANDER

MAY 31 I WAS PICKING MY PASSENGERS AS DIVING TO UBER DRIVER. I PARKED MY VEHICLE STEP OUT TO OPEN BACK DOOR TO OPEN MY 3RD ROW SEAT BUT DOOR DIDN'T ABLE TO OPEN AND SAME MINUTES I HEARD VOICE BEEP COMING OUT FROM FRONT STEERING WHEEL. I TURNED AROUND WENT TO SEE WHAT THIS VOICE IS ABOUT.. BEFORE I TOUCHED ANYTHING MY VEHICLE START TO ROLLED BACKWARDS AND I GOT SO SCARED AND I TRIED TO HOLD THE STEERING WHEELS FROM OUTSIDE TO STOP VEHICLE SOMEHOW BUT IT WENT SO FAST DRAGGED ME OVER 100 FEETS THROWS ME ON THE STREET AND WENT OUT ON 2 HOMES PROPERTY OVER THE BUSHES AND HIT THE RAILING GUARDS ON ONE HOME . I CALLED POLICE ON THE SPOT WHERE THEY ASKED MY PASSENGERS AS WELL WHAT WAS HAPPENED AND THEY STATED WHAT I JUST WROTE HERE. AMBULANCE CAME PUT BANDAGES ON MY RIPPED LEFT KNEE AND TOLD ME TO CALL THEM IF I NEEDED THEM LATER ON. I HAD CALLED TOYOTA COMPANY AND THEY CAME TOOK MY VEHICLE TO HACKENSACK TOYOTA TO TOOK SOME INFORMATION AND AFTER 4 WEEKS SENT ME LETTER SAYING NOTHING WRONG WITH THIS VEHICLE AT ALL .... I'M SHOCKED AFTER HEARD THE VEHICLE HAD NO PROBLEM SO WHY IT ROLLED IN PARKING POSITION RIPPED MY KNEES PUT ME INTO STRESS AND POLICE REPORT MY 4 WITNESSES ALL WAS A LIE OR TOYOTAS PLAYING SOME BIG GAMES AROUND ME SO THEY DONT HAVE TO DO BIGGEST RECALL ON BRAND NEW VEHICLES ? I'M TRYING TO LET YOU GUYS KNOW THIS IS SOMETHING BIG GOING ON SO PLEASE HELP ME OUT WITH THIS SITUATION AS SOON AS POSSIBLE.