NHTSA Complaint #11244886 — 2011 HYUNDAI SONATA

REFERENCE VIN# 5NPE C4AC 5BH1 7045 4 2011 HYUNDAI SONATA 129,044 MILES AT ENGINE FAILURE ON MARCH 19, 2019 HYUNDAI CASE# 15847818, CAMPAIGN 132, TOTAL ENGINE FAILURE, CLAIM IS IN THE SUM OF $5054.95, COMPLAINT: ALL REQUESTED DOCUMENTATION FOR INVOICES, OWNER REGISTRATION, AND ASSOCIATED INFORMATION HAS BEEN SUBMITTED TO THE HYUNDAI CLIENT CARE SPECIALIST IN A TIMELY MANNER. HYUNDAI CAMPAIGN 132 DOCUMENT RCMN-15V568-2234 DIRECTS THAT REQUIRED VEHICLE INSPECTION WILL BE DONE AT NO COST TO CLAIMANT. HYUNDAI CLIENT CARE SPECIALIST, REFUSES TO CONTACT THE HYUNDAI DEALER TO AUTHORIZE VEHICLE INSPECTION AT NO COST TO CLAIMANT PER REFERENCED HYUNDAI PROCEDURE. LOCAL HYUNDAI DEALER IN SAVANNAH, GEORGIA, REFUSES TO CONTACT HYUNDAI FOR AUTHORIZATION TO PERFORM THE REQUIRED VEHICLE INSPECTION AT NO COST TO CLAIMANT. DEALER ADVISES THAT WE MAKE A CLAIM FOR THIS EXPENSE TO HYUNDAI. AT THIS POINT, AUGUST 19, 2019, HYUNDAI HAS MADE NO INDICATION THAT THEY WILL ACTUALLY HONOR ANY CLAIM FOR EXPENSES.