NHTSA Complaint #11244221 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED A CUSTOMER SATISFACTION PROGRAM NOTICE (19N05) FOR THE AIR CONDITIONING REPROGRAMMING, DRAIN PLUGS, AND REAR BUMPER. IN ADDITION, THE CONTACT TOOK THE VEHICLE TO JOHN KENNEDY FORD OF CONSHOHOCKEN (LOCATED AT 1023, 1403 RIDGE PIKE, CONSHOHOCKEN, PA 19428, (610) 279-1700) DUE TO AN EXHAUST ODOR IN THE VEHICLE. THE ODOR CAUSED DIZZINESS, LIGHTHEADEDNESS, AND NAUSEA. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER TEST DROVE THE VEHICLE, BUT WAS UNABLE TO DETECT AN EXHAUST ODOR. HOWEVER, THE DEALER MADE UNKNOWN REPAIRS AND THE VEHICLE PASSED THE EMISSIONS TEST. WHEN THE CONTACT RETRIEVED THE VEHICLE ON AUGUST 8, 2019, THERE WAS A STRONG EXHAUST ODOR COMING THROUGH THE VENTS. THE CONTACT TESTED THE VEHICLE WITH HIS OWN CARBON MONOXIDE DETECTOR, WHICH ALERTED HIM WITHIN TWO TO THREE MINUTES. THE CONTACT CALLED L.B. SMITH FORD-LINCOLN (1100 MARKET ST, LEMOYNE, PA 17043, (717) 761-6700) AND SCHEDULED AN APPOINTMENT. THE DEALER STATED THAT THEY WOULD HAVE TO REPAIR THE VEHICLE PER TECHNICAL SERVICE BULLETIN: 17-0044. THE DEALER FINALLY AGREED TO REPLACE THE PTU UNDER WARRANTY AND COVER THE REPAIR COST. THE CONTACT CALLED THE MANUFACTURER AND WAS PROVIDED CASE NUMBER: ZAS-22339312-Z6X9V3. THE APPROXIMATE FAILURE MILEAGE WAS 28,139. *DT I DO HAVE VIDEO OF OUR KIDDIE BRAND CO DETECTOR ALERTING IN THE VEHICLE BUT THE FILE IS TOO LARGE TO SEND.*JB *DT*JB