NHTSA Complaint #11241292 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO STAR DODGE CHRYSLER JEEP RAM (5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222) TO HAVE THE VLA EMISSION COMPUTER UPDATE COMPLETED. AFTER A FEW DAYS, THE VEHICLE BEGAN TO EXHIBIT A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE DOWNSHIFTED ON ITS OWN SUDDENLY, ESPECIALLY WHILE DRIVING UPHILL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS AFFECTED BY THE VLA EMISSION UPDATE. AFTER THE UPDATE, THE VEHICLE TENDED TO OVERHEAT AND THE FUEL GAUGE DID NOT ACCURATELY DISPLAY THE CORRECT READING. THE VEHICLE WAS TAKEN TO STAR DODGE A THIRD TIME WHERE IT WAS DIAGNOSED THAT THE EGR WAS THROWING COOLANT INTO THE TURBO. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS PROIVDECASE NUMBER: 407224. THE DEALER STATED THAT THE CASE WOULD BE CLOSED BECAUSE THEY COULD NOT REMEDY THE FAILURE. PRIOR TO UPDATING THE VLA, THE CONTACT WAS INFORMED BY THE ECO SYSTEM HOTLINE THAT THE VEHICLE WOULD NOT BE AFFECTED. THE FAILURE MILEAGE WAS 51,000.