NHTSA Complaint #11243260 — 2018 SUBARU OUTBACK

WHILE DRIVING ON THE HIGHWAY 8/10/19 A VERY SMALL STONE HIT THE WINDSHIELD IN THE LOWER LEFT CORNER. WITHIN 10 MINUTES A LARGE CRACK HAD FORMED FROM THE EXTREME LEFT EDGE TO THE MIDDLE OF THE DRIVER VISION SECTION OF THE WINDSHIELD. BY THE NEXT MORNING THE CRACK HAD EXTENDED TO THE MIDDLE OF THE WINDSHIELD. THERE WAS A VERY SMALL CHIPPED AREA WHERE THE STONE HIT, BARELY VISIBLE. I EVEN HAD ZURICHSHIELD GLASS PROTECTION APPLIED TO PROTECT THE WINDSHIELD, WHICH WAS USELESS. ABOUT 21,200 MILES ON THE CAR. I PREVIOUSLY HAD A HONDA PILOT THAT WOULD HAVE PITS, EVEN A CRATER FROM STONES, BUT NEVER A CRACK. I'VE OWNED MANY CARS AND HAVE NEVER HAD A CRACK UNTIL NOW. VERY DISAPPOINTED A SMALL PELLET HITTING THE WINDSHIELD RESULTED IN A CRACK THAT WAS SO BIG THAT I HAD TO ENTIRELY REPLACE THE WINDSHIELD. MY CAR IS ONLY 1 YEAR OLD, AND A SMALL STONE COST ME OVER $500, PLUS THE COST OF A PROTECTANT PROGRAM THAT FAILED AS WELL. DEALER (WILLIAMS SUBARU) SAID IT WAS AN AUTO INSURANCE ISSUE, NOT COVERED UNDER WARRANTY, OR UNDER THE ZURICHSHIELD (FIXES UP TO 6 INCH CRACK- MINE NEVER QUIT GROWING), THEY WOULDN'T DO ANYTHING. I'M CHECKING INTO GETTING A REFUND ON THE ZURICHSHIELD POLICY...