NHTSA Complaint #11241093 — 2012 FORD ESCAPE

ON APPROXIMATELY MAY 25, 2019, I WAS AT A LOCAL GAS STATION TO FILL UP MY VEHICLE, A 2012 FORD ESCAPE XLT, WITH GAS. WHILE FILLING THE GAS TANK TO FULL, THE AUTOMATIC SHUT OFF FAILED CAUSING GAS TO FORCEFULLY SPLASH BACK OUT OF THE GAS TANK, ONTO ME AND THE GROUND NEXT TO THE GAS PUMP. THE ATTENDANT AT THE GAS STATION FOLLOWED THEIR PROTOCOL FOR A GAS SPILL. I FILLED UP THE GAS TAKE AT OTHER LOCAL GAS STATIONS AND THE PROBLEM CONTINUED. ON JUNE 5, 2019 I SCHEDULED A REPAIR AT MY LOCAL FORD DEALERSHIP. I PAID FOR A FAULTY VENT VALVE AND A SOLENOID ASY TO BE REPLACED FOR $ 463.08. THEY STATED ON MY RECEIPT THAT THEY ADDED 6 GALLONS OF GAS TO CONFIRM THE REPAIR. A WEEK LATER I REFUELED MY VEHICLE IN ANOTHER CITY, AND THE PROBLEM WITH THE GAS OVERFLOWING CONTINUED. I TOOK THE VEHICLE BACK TO THE FORD DEALERSHIP JULY 5, 2019, AND EXPLAINED THE PROBLEM WAS NOT RESOLVED. THEY TOLD ME THEY DROPPED THE GAS TANK AND TESTED THE COMPONENTS AND TOLD ME IT WAS A FAULTY VALVE. THEY INFORMED ME "THEY TALKED TO DETROIT" AND I WOULD NEED TO REPLACE THE "GAS TANK ASSEMBLY" AND I WOULD BE GIVEN A "DISCOUNT" ON THE REPAIR SINCE I HAD PAID ALMOST $500 FOR THE FIRST REPAIR. THE ESTIMATE FOR THE SECOND REPAIR WAS $1,000. I ASKED OF THERE WAS A WARRANTY ON THE REPAIR THAT WAS DONE PREVIOUSLY, AND WAS TOLD NO. I DID NOT GET THE REPAIR DONE THIS TIME BECAUSE THE PROBLEM WAS SUPPOSED TO BE CORRECTED AND WASN'T. THERE APPARENTLY IS NOT WARRANTY ON THE REPAIR THAT WAS DONE. I AM SHOCKED THAT IT WILL COST AN ESTIMATED $1,000 MORE TO REPAIR A PROBLEM THAT THEY SAID WAS FIXED, AND POSSIBLY NO GUARANTEE ON THE REPAIRS. AFTER CONTACTING THE FORD MOTOR COMPANY IN MICHIGAN, I WAS TOLD THE INDIVIDUAL DEALERSHIPS ARE IN CHARGE OF THEIR CUSTOMER SERVICE AND THAT FORD CORPORATE COULDN'T HELP WITH MY PROBLEM. I CONTACTED THIS AGENCY AND WAS GIVEN THIS CASE NUMBER-11234836.