NHTSA Complaint #11691843 — 2012 FORD ESCAPE

The contact owns a 2012 Ford Escape. The contact stated that upon driving into the garage, the steering wheel was significantly loose. The steering wheel then detached but was held together by the electrical wires. There was no warning light illuminated. A mobile mechanic diagnosed the vehicle at the residence. The mechanic determined that the upper steering column shaft had detached. The vehicle was not repaired. The dealer was notified of the failure and advised the contact to take the vehicle for diagnostic testing. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 85,000.