NHTSA Complaint #11240838 — 2017 RAM 2500

TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THERE WAS AN UNKNOWN RECALL REPAIR THAT REQUIRED WELDING THE ALIGNMENT BARS AND NUTS. THE DEALER WHO PERFORMED THE REPAIR WAS GOLDSTEIN CHRYSLER JEEP DODGE RAM (968 NEW LOUDON RD, LATHAM, NY 12110, (518) 785-4156). WHILE THE VEHICLE WAS RECEIVING AN ALIGNMENT FROM AN INDEPENDENT MECHANIC, THE WELDING REPAIR WAS DISCOVERED. THE CONTACT CALLED THE DEALER BACK AND WAS INFORMED THAT THEY HAD TO WAIT FOR ANOTHER RECALL FOR THE FULL REPAIR. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THEY WOULD NOT APPROVE ANY MORE REPAIRS AND TRANSFERRED THE CONTACT TO NHTSA. THE CONTACT WAS CONCERNED THAT IF ANOTHER ALIGNMENT WAS NEEDED, IT WOULD BE HAMPERED BY THE PARTS BEING WELDED. THE FAILURE MILEAGE WAS 15,000.