NHTSA Complaint #11278473 — 2017 RAM 2500 STEERING

Complaint Details

ODI Number	11278473
Vehicle	2017 RAM 2500
Component	STEERING
Date of Incident	November 5, 2019
Date Filed	November 6, 2019
Mileage	53,304 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

UNKNOWING LING HAD FCA DEALERSHIP PERFORM RECALL 19V-021, DRAG LINK ASSEMBLY. BY THE DEALERSHIP CONDUCTING THIS IT NOW MAKES MY VEHICLE ILLEGAL FOR TOWING PER THE FEDERAL MOTOR CARRIER SAFETY REGULATION SS 393.209 (D) STEERING SYSTEM. UNIVERSAL JOINTS AND BALL-AND-SOCKET JOINTS SHALL NOT BE WORN, FAULTY OR REPAIRED BY WELDING. THE STEERING GEAR BOX SHALL NOT HAVE LOOSE OR MISSING MOUNTING BOLTS OR CRACKS IN THE GEAR BOX OR MOUNTING BRACKETS. THE PITMAN ARM ON THE STEERING GEAR OUTPUT SHAFT SHALL NOT BE LOOSE. STEERING WHEELS SHALL TURN FREELY THROUGH THE LIMIT OF TRAVEL IN BOTH DIRECTIONS. I HAVE CONTACTED THE FCA DEALERSHIP AND THEY WILL NOT REPLACE THE PART THAT THEY HAVE WELDED THEREFORE MAKING MY VEHICLE ILLEGAL IF INSPECTED.

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