NHTSA Complaint #11240292 — 2017 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11240292
Vehicle	2017 JEEP CHEROKEE
Component	ENGINE
Date of Incident	January 2, 2019
Date Filed	July 29, 2019
Mileage	23,485 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS BURNING OIL. NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (17225 TORRENCE AVE, LANSING, IL 60438, (708) 782-4768) PERFORMED AN OIL CONSUMPTION TEST AND CONFIRMED THAT THERE WAS A FAILURE. WHEN THE CONTACT WENT ON A SHORT ROAD TRIP, HE NOTICED THAT THE OIL LEVEL WAS CLOSE TO TWO QUARTS LOW. THE MANUFACTURER PROVIDED A CASE NUMBER AND ASSIGNED A CASE MANAGER TO CALL HIM BACK. THE VEHICLE WAS CURRENTLY UNDER A THREE YEAR WARRANTY. THE CONTACT FELT THAT THE MANUFACTURER AND DEALER KNEW OF THE FAILURE PRIOR TO SELLING HIM THE VEHICLE. THE FAILURE MILEAGE WAS 23,485.

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