NHTSA Complaint #11240275 — 2000 FORD WINDSTAR SUSPENSION:REAR

Complaint Details

ODI Number	11240275
Vehicle	2000 FORD WINDSTAR
Component	SUSPENSION:REAR
Date of Incident	July 18, 2019
Date Filed	July 29, 2019
Mileage	200,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. WHILE DRIVING 45 MPH, THE REAR OF THE VEHICLE SHOOK AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT CONTINUED TO DRIVE HOME AND NOTICED THAT THE REAR DRIVER'S SIDE TIRE WAS LEANING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT CALLED FORD CUSTOMER SERVICE AT 866-436-7332 AND ADVISED THEM THAT SHE RECEIVED A RECALL NOTICE FOR MANUFACTURER NUMBER: 15S27 (SUSPENSION) ON THE REAR AXLE. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE TOWED TO A FORD DEALER AND PROVIDED CASE NUMBER: 21985359. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

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