NHTSA Complaint #11000364 — 2000 FORD WINDSTAR

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. ACCORDING TO THE PREVIOUS OWNER OF THE VEHICLE, THE DEALER STATED THAT A MANUFACTURER RECALL WAS COMPLETED BY A DEALER THAT WAS NO LONGER IN BUSINESS (JACK SAFRO FORD DEALER). THE PREVIOUS OWNER REINFORCED THE BRACKET, BUT DID NOT REPLACE THE REAR BRACKETS. SHORTLY AFTER DRIVING OVER RAILROAD TRACKS, THE VEHICLE SUDDENLY STALLED AND THE REAR WHEELS FRACTURED FROM THE VEHICLE. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE REAR AXLE CRACKED FROM THE REINFORCEMENT BRACKETS AND PARTS NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN A RECALL FOR THE FAILURE. THE MANUFACTURER RECOMMENDED THAT THE VEHICLE BE TAKEN TO THE DEALER (NAPLETON LINCOLN BLUE ISLAND, 2950 W 127TH ST, BLUE ISLAND, IL 60406, (708) 385-4500) FOR DIAGNOSTIC TESTING AND REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.