NHTSA Complaint #11234475 — 2015 FORD FOCUS

THIS COMPLAINT IS IN REGARDS TO THE FORD FOCUS/FIESTA DPS6 TRANSMISSION ISSUE. DUE TO THE DRY DUAL CLUTCH SYSTEM ISSUE, THE VEHICLE ENGINE WOULD SHAKE AND RUMBLE VIOLENTLY WHILE MOVING. THIS MOSTLY OCCURS WHEN THE SUPPOSEDLY AUTOMATIC TRANSMISSION SHIFTING FROM THE FIRST AND SECOND GEAR. THE FIRST TIME I REPORTED THIS TO THE DEALER, THEY REPLACED THE CLUTCH WHICH STOPPED THE RUMBLE ISSUE UNTIL FEW MONTHS LATER, THE RUMBLE RETURNED. AGAIN I REPORTED THIS TO THE DEALERSHIP HOWEVER THIS TIME THEY BLAMED IT ON THE PURGE VALVE IN THE GAS TANK WHICH THEY REPLACED. THIS DID NOT FIX THE RUMBLE ISSUE AND THE DEALERSHIP DID NOT TRY TO VERIFY THE RUMBLE. THEY SIMPLY DID NOT ACKNOWLEDGE IT BY STATING THEY COULD NOT REPLICATE THE PROBLEM. FEW MONTHS LATER WHILE I WAS ON THE FREEWAY, THE RUMBLE OCCURRED AGAIN BUT WORSE THAN BEFORE. IMMEDIATELY MY VEHICLE LOST POWER AS IF IT'S STUCK AT FIRST GEAR. THE VEHICLE'S SPEED DROPPED TREMENDOUSLY WHICH IS EXTREMELY DANGEROUS SINCE I WAS ON THE FREEWAY AND EVERYONE WAS GOING 60+ MPH. LUCKILY I WAS ABLE TO PULL OVER SAFELY WITHOUT GETTING HIT. I RESTARTED THE VEHICLE AND IT RAN CONTINUE TO RUMBLE BUT NOT AS VIOLENTLY, THE CHECK ENGINE LIGHT WAS ON. I QUICKLY BROUGHT THE VEHICLE TO THE DEALERSHIP FOR REPAIR. EVEN THOUGH I HAVE A BUMPER TO BUMPER WARRANTY, THE WARRANTY COMPANY REFUSE TO COVER THE TRANSMISSION REPAIR BECAUSE THE DUAL CLUTCH SYSTEM IS TECHNICALLY A MANUAL CLUTCH. FOR THAT REASON THEY DO NOT COVER IT. AS A CONSUMER, WE HAVE NO IDEA EXACTLY WHAT TYPE OF PARTS THE VEHICLE CONTAINS. THE VEHICLE WAS ADVERTISED AS AUTOMATIC TRANSMISSION WHICH IN COMMON SENSE, IT DOES NOT CONTAIN A MANUAL CLUTCH. THE DEALERSHIP WAS REQUESTING $2000+ FEE TO REPLACE THIS CLUTCH. AT THE SAME TIME OF THIS INSPECTION, THE PURGE VALVE IN THE GAS TANK WAS ALSO DEFECTED AND NEEDS TO BE REPLACED.