NHTSA Complaint #11234363 — 2009 FORD FUSION

HAVE BEEN DEALING WITH A BRAKE ISSUE FOR A FEW MONTHS. TOOK IT TO A MECHANIC WHO REPLACED THE BRAKES PADS. AFTER THEY WERE REPLACED, THE BRAKES STILL FELT OFF. I WOULD HAVE TO PUSH THE BRAKE PEDAL DOWN ALL THE WAY TO THE FLOOR FOR IT TO STOP COMPLETELY. TOOK IT TO A SECOND MECHANIC WHO THEN REPLACED THE MASTER CYLINDER. STILL HAD THE SAME ISSUE. WHEN I RETURNED TO THE MECHANIC, HE LOOKED OVER THE AIR AND STATED THERE WAS NOTHING ELSE WRONG WITH IT. FINALLY I WENT TO DUNPHY FORD WHERE THE GREETER STAYED HE ALREADY KNEW WHAT THE PROBLEM WAS BEFORE I FINISHED EXPLAINING THE COMPLETE ISSUE. HE ASSURED ME IT WAS THE HCU (WHICH OF COURSE WAS ALMOST $1000 TO REPLACE) SO I HAD IT REPLACED. AFTER PICKING UP THE CAR IT FELT FINE FOR THE FIRST TWO DAYS. THE. THE ISSUE STARTED HAPPENING AGAIN. WHEN I RETURNED THE CAR TO FORD, THEY TOLD ME IT WAS THE REAR ROTORS. I ASKED HOW COULD THEY MISS THAT WHEN THEY REPLACED THE HCU, THERE WAS NO ANSWER. THE ROTORS WERE REPLACED. THAT NIGHT I WENT TO PICK UP MY CAR. AFTER DRIVING OFF, MY BRAKES NOW MADE A VERY LOUD SQUEALING SOUND AND SORT OF CLANKING SOUND EVERY TIME I HIT A SMALL BUMP ON THE ROAD COMING FROM THE RIGHT SIDE OF MY CAR. WELL I CHECKED EVERY TIRE AND FOUND ONE OF THE LUG NUTS WAS LOOSE ON THE FRONT PASSENGER SIDE OF MY CAR. CALLED THEM AND HAD HE CAR & BRAKES LOOKED OVER ONCE AGAIN. THIS TIME THEY TIGHTENED THE LUG NUTS AND 'BUFFED' THE ROTORS. THE BRAKES STILL MAKE A PRETTY LOUD SOUND WHEN I BRAKE BUT NO ONE CAN SEEM TO FIGURE OUT THE ISSUE. NOT EVEN FORD. I CAN SEND IN INVOICES AND RECEIPTS IF NEEDED