NHTSA Complaint #11234356 — 2012 JEEP GRAND CHEROKEE STEERING

Complaint Details

ODI Number	11234356
Vehicle	2012 JEEP GRAND CHEROKEE
Component	STEERING
Date of Incident	July 1, 2018
Date Filed	July 24, 2019
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. UPON INSPECTION, THE OWNER DISCOVERED THAT THE POWER STEERING FLUID LEAKED FROM THE POWER STEERING PUMP. ONE STEP AUTO CHRYSLER OF FORT WALTON (541 MARY ESTHER CUT OFF, FORT WALTON BEACH, FL) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

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