NHTSA Complaint #11524607 — 2012 JEEP GRAND CHEROKEE

2012 Jeep Grand Cherokee Laredo In August of 2020, I brought the vehicle to my repair shop due to a leak, and hard to steer at 75061 miles. They performed a repair of the rack & pinion, power steering hose, and an alignment. On 5/23/23, I had the vehicle in a shop to check on a sqeak while turning the wheel along with a clunking sound. They reported that the rack and pinion needs to be replaced at 107184 miles. I contacted the FCA-Jeep customer care. They wanted a diagnosis at Victory CDJR dealership. On 5/31/23 at 107701 miles, the dealership found that the steering rack, and both tie rods need replacement. I contacted the FCA immediately, and they determined not covered by warranty.