NHTSA Complaint #11233198 — 2017 JEEP COMPASS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11233198
Vehicle	2017 JEEP COMPASS
Component	ELECTRICAL SYSTEM
Date of Incident	July 18, 2019
Date Filed	July 18, 2019
Mileage	17,820 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

EVERY 25-30 ENGINE STARTS THE CLIMATE CONTROL SYSTEM RESETS ITSELF AND ALTHOUGH THE VEHICLE SAYS THE AIR IS ON IT BLOWS HOT AIR FOR APPROXIMATELY 30 MINUTES OR UNTIL YOU REACH A MINIMUM SPEED OF 60 MPH BEFORE THE VEHICLE KICKS OVER TO AIR. WHILE THE HEAT BLOWS (WITH AC BUTTON LIT UP) OTHER CLIMATE CONTROLS CANNOT BE USED SUCH AS DEFROST. IN ADDITION TO THIS ISSUE, OTHER ELECTRICAL ISSUES HAVE BEEN RECOGNIZED SUCH AS THE DASH SCREEN SHUTTING DOWN OR RESTARTING WHILE DRIVING AND BACK UP CAM GOING BLACK OR FREEZING. SPOKE WITH JEEP CUSTOMER SERVICE TODAY WHO SAYS THE CLIMATE CONTROL MALFUNCTION IS A KNOWN ISSUE TO THEM BUT THERE IS NO FIX AT THIS TIME.

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