NHTSA Complaint #11232675 — 2018 KIA SPORTAGE

ALL OF THE LIGHTS ON MY DASHBOARD COME ON AND WHEN THIS HAPPENS IT'S GENERALLY NIGHT TIME. I CAN'T DRIVE MY CAR WITH THE HEADLIGHTS ON BECAUSE IF I CUT THEM ON MY CAR WON'T MOVE AND MY REAR VIEW CAMERA WILL NOT WORK. THE FIRST TIME THIS HAPPENED IT WAS 05/18/2019. I WAS DRIVING IN THE EVENING HOURS TO PICK MY SON UP FROM WORK I NOTICED THAT THE CAR STARTED TO SLOW DOWN AS I HAD MY FOOT ON THE ACCELERATOR, I PULLED THE CAR TO THE SIDE BEFORE IT STOPPED AND TURNED EVERYTHING OFF. I WAITED A FEW MINUTES CUT IT BACK ON AND EVERY LIGHT ON THE DASHBOARD WAS ON. I COULDN'T MOVE MY CAR I CUT THE HEADLINE OFF AND IT PROCEEDED TO MOVE. HOWEVER AT THAT TIME OF NIGHT I NEED LIGHTS. THE NEXT MORNING I TOOK THE CAR TO BERWYN KIA IN BERWYN ILLINOIS AND WAS TOLD THAT A SOFTWARE UPDATE WAS NEEDED, TOOK 30 MINUTES AND I WAS GONE. A WEEK OR TWO LATER I WAS RIGHT BACK WITH EXACT SAME ISSUE AND WAS TOLD IT WAS A HARNESS PROBLEM AND HEY WOULD GET IT FIXED. MY CAR WAS HERE FOR A MONTH. I PICKED MY CAR UP AND 07/03/2019 IT HAPPENED AGAIN AND I HAVE VIDEO FOOTAGE FOR EACH INCIDENT. I CALLED KIA CUSTOMER SERVICE AND SPOKE WITH THEM AND I AM NOW BEING THE CAR BACK AGAIN ON 07/17/2019 BECAUSE ALL OF THE ISSUES HAVE HAPPENED AGAIN!!