NHTSA Complaint #11703319 — 2018 KIA SPORTAGE

The contact owns a 2018 Kia Sportage. The contact stated that while driving at an undisclosed speed after an oil change was recently performed on the vehicle, the low oil pressure warning light illuminated with the message "Service Engine" displayed, and the vehicle made a dinging sound. The vehicle was taken to the dealer, where 5 quarts of oil were added to the engine; however, the failure recurred while driving the following day. The contact's son added 3 quarts of oil to the engine. The vehicle was taken to the dealer, where an oil consumption test was started. The contact returned to the dealer after 1,000 miles. The dealer informed the contact that two more 1,000 miles tests were required to complete the oil consumption test. The contact declined to pay the fee to complete the test and was advised to trade the vehicle in at the owner's expense. The contact stated that the vehicle was purchased from the dealer as a certified pre-owned vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 84,000.