NHTSA Complaint #11232023 — 2009 MERCEDES BENZ C300

SAFETY ISSUE REGARDING FAILURE OF REAR SUBFRAME. I AM THE ORIGINAL OWNER OF A 2009 C300 4MATIC SPORT. THIS VEHICLE HAS BEEN GARAGE KEPT ITS ENTIRE LIFE AND IS NOT IN A HIGH SALT OR SNOW ENVIRONMENT. MY WIFE WAS EXTREMELY LUCKY TO HAVE AVOIDED AN ACCIDENT IN THIS CAR DUE TO THE REAR SUBFRAME RUSTING THROUGH AND SEPARATING. WE BOUGHT THIS CAR BRAND NEW AND PAID A PREMIUM FOR MERCEDES QUALITY BECAUSE WE THOUGHT IT WAS THE SAFEST VEHICLE MADE. I AM EXTREMELY DISMAYED TO LEARN THAT WHEN MY WIFE CAME HOME AND SAID THE CAR WAS DRIVING WEIRD, THAT IN FACT SHE WAS DRIVING A CAR THAT WAS FALLING APART WITH MY 7 YR OLD DAUGHTER IN THE BACK AND COULD HAVE RESULTED IN A VERY SERIOUS ACCIDENT. WHEN SHE ARRIVED AT THE ALIGNMENT SHOP THE MANAGER THERE INFORMED HER THE CAR WAS UNSAFE TO DRIVE AND HE HAD NEVER SEEN ANYTHING LIKE THIS TYPE OF FAILURE OF THE FRAME BEFORE. MY WIFE HAD THE CAR TOWED TO THE MERCEDES DEALERSHIP FOR REPAIR BECAUSE IT WAS NOT SAFE TO DRIVE. THIS CERTAINLY SHOULD BE A SAFETY RECALL DUE TO A MANUFACTURING DEFECT OR USE OF POOR MATERIALS AND MERCEDES SHOULD COVER THE REPAIRS