NHTSA Complaint #11599329 — 2009 MERCEDES BENZ C300

The entire rear subframe of any W205 body model including but not limited to the C class from 2009-2014, CL class, SL, class ETC. suffers admittedly from MB USA, premature rust, deterioration etc. there is an active recall for these same models in Canada and all of Europe but not the USA. My garage kept 2009 C300 has suffered extensive rear end damage from a factory defect that Mercedes refuses to recognize in the Continental U.S. but will admit the same issues occurred in the EU and Canada. Keeler Mercedes, USA, of Colonie New York, stated they completed my subframe repair under the MB rear subframe extended warranty. The vehicle was driven home and inspected only to find out Keeler Mercedes of NY did NOT replace this crucial safety component under MB-USA extended warranty issued for this defect. This is pure negligence. When asked why the subframe wasn’t replaced as the work order stated it did, they stated “a mix up in paper work” I believe Mercedes-Benz USA and Keeler Mercedes of New York conspired together to push this massive safety defect aside and lie about completing the work in fear of the payment from warranty not being worth the labor hours required by the technicians. This oversight COULD have been a multi million dollar lawsuit if any injury was sustained after said repairs were done in belief the vehicle was safe to drive. Keeler Mercedes’ has also had this vehicle in their possession from June 14th 2024, to todays date, July 5th 2024 with no word on when repairs to subframe will be completed. Subframe replacement stated on MB website states it is an 8 hour labor job. We’re on day 18 now. MAJOR safety issue and shady dealing by dealership