NHTSA Complaint #11231452 — 2017 FORD FUSION

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME REALLY LOOSE AND CAUSED THE VEHICLE TO VEER TO THE RIGHT. THE VEHICLE CRASHED INTO A DITCH AND STRUCK A TREE. ALL THE AIR BAGS DEPLOYED EXCEPT THE ONE IN THE STEERING WHEEL. THE CONTACT STATED THAT THE STEERING WHEEL FELT LOOSE EVERYDAY EVER SINCE THE VEHICLE WAS PURCHASED IN SEPTEMBER OF 2018. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE CONTACT WAS TREATED FOR BACK PAIN AND RELEASED THE SAME DAY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY SHOP AND THEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.