NHTSA Complaint #11231349 — 2015 FORD FOCUS
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11231349 |
| Vehicle | 2015 FORD FOCUS |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IN |
Consumer Description
OUR DAUGHTER'S TRUNK ON HER 2015 FORD FOCUS HATCHBACK WILL NOT OPEN, THERE IS NO EMERGENCY RELEASE IN THE TRUNK SPACE TO RELEASE THE TRUNK THAT IS REQUIRED BY A 2001 LAW. TOOK THE CAR TO AN AUTO BODY SHOP AND THEY WERE CONFUSED AND TOLD US THEY COULD TRY TO OPEN IT, BUT COULD NOT GIVE US A GUARANTEE. FORD DEALERSHIP TELLS US THERE SHOULD BE AN EMERGENCY RELEASE, THAT WE NEED TO BRING THE CAR IN. WE CAN CLEARLY SEE IN THE BACK OF THE CAR THAT NO SUCH GLOW IN THE DARK PIECE IS THERE. I CALLED FORD CORPORATE AND THEY SAID IT DOESN'T LOOK LIKE OUR VEHICLE HAS THE EMERGENCY RELEASE. I READ THE DESCRIPTION ON THE NTSB WEBSITE ABOUT PASSENGER VEHICLES WITH TRUNKS BEING REQUIRED TO HAVE IT. HOW DO WE PROCEED TO MAKE CERTAIN OUR DAUGHTER'S VEHICLE IS SAFE AND THAT THE TRUNK IS USABLE?
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