NHTSA Complaint #11231349 — 2015 FORD FOCUS STRUCTURE:BODY

Complaint Details

ODI Number	11231349
Vehicle	2015 FORD FOCUS
Component	STRUCTURE:BODY
Date of Incident	April 1, 2019
Date Filed	July 12, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

OUR DAUGHTER'S TRUNK ON HER 2015 FORD FOCUS HATCHBACK WILL NOT OPEN, THERE IS NO EMERGENCY RELEASE IN THE TRUNK SPACE TO RELEASE THE TRUNK THAT IS REQUIRED BY A 2001 LAW. TOOK THE CAR TO AN AUTO BODY SHOP AND THEY WERE CONFUSED AND TOLD US THEY COULD TRY TO OPEN IT, BUT COULD NOT GIVE US A GUARANTEE. FORD DEALERSHIP TELLS US THERE SHOULD BE AN EMERGENCY RELEASE, THAT WE NEED TO BRING THE CAR IN. WE CAN CLEARLY SEE IN THE BACK OF THE CAR THAT NO SUCH GLOW IN THE DARK PIECE IS THERE. I CALLED FORD CORPORATE AND THEY SAID IT DOESN'T LOOK LIKE OUR VEHICLE HAS THE EMERGENCY RELEASE. I READ THE DESCRIPTION ON THE NTSB WEBSITE ABOUT PASSENGER VEHICLES WITH TRUNKS BEING REQUIRED TO HAVE IT. HOW DO WE PROCEED TO MAKE CERTAIN OUR DAUGHTER'S VEHICLE IS SAFE AND THAT THE TRUNK IS USABLE?

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