NHTSA Complaint #11231282 — 2016 KIA OPTIMA

I BOUGHT A 2016 KIA OPTIMA FROM AIRPORT KIA IN 12/16. BEGINNING ON 5/24/19, WHILE DRIVING MY VEHICLE ON A BUSY ROAD THE SPEED FELL FROM 45 TO 35 IN LESS THAN A MINUTE AND BEGAN TO JERK. I HAD IT TOWED TO GALEANA KIA (G.A.) SERVICE DEPT, DUE TO PREVIOUS ISSUES WITH AIRPORT KIA'S NEGLIGENCE AND REFUSAL TO FIX DEFOGGING ISSUES I HAD ON A PREVIOUS 2014 KIA OPTIMA THAT ALSO HAD SAFETY ISSUES. G.A. MADE REPAIRS TO MY VEHICLE FOR THAT VISIT. ON 6/24/19, IT WAS TOWED AGAIN TO G.A. FOR THE SAME ISSUE. THE ENGINE LIGHT CAME ON THE MILES DROPPED FROM 45 TO 35 WHILE DRIVING AND BEGAN TO JERK FORCEFULLY AGAIN. BOTH TIMES ALMOST RESULTED IN AN ACCIDENT. THIS TIME G.A.'S DIAGNOSTIC MACHINE DIDN'T PULL UP ANY ISSUES WITH MY 2016 OPTIMA. THEY OPENED UP A CASE WITH THE KIA CONSUMER TECHNICAL DEPT. WHEN I CALLED G.A. A FEW DAYS LATER, THEY TOLD ME THAT IT WAS SUGGESTED THEY CHANGE OUT THE KNOCK SENSOR. ON 6/28/19, THE REGIONAL ANALYST CONTACTED ME. I VOICED MY CONCERNS OF THE SAFETY OF THIS VEHICLE AND THAT AIRPORT KIA GAVE ME ANOTHER DEFECTIVE CAR THAT PUTS MINE, MY CHILD'S LIFE AND THOSE AROUND ME IN JEOPARDY. I STRESSED HOW THE DIAGNOSTIC MACHINE ISN'T EVEN PICKING UP THE ISSUE OF MY VEHICLE SO BASICALLY THE ENGINEERS ARE GOING BASED ON HYPOTHETICAL'S AND CAN'T GUARANTEE SAFETY OF THE CAR. HER RESPONSE WAS THAT SHE'S 100% CONFIDENT THIS WILL FIX THE PROBLEM AND TO BUILD TRUST IN MY CAR. ON 7/9/19 THE REGIONAL ANALYST FROM KIA CONSUMER E-MAILED ME NOW CHANGING THE SERVICE TO BE DONE TO MY CAR STATING THAT THEY HAVE THE ENGINE ORDERED FOR MY VEHICLE AND THE HARNESS. WHEN I ASKED FOR INFORMATION AS TO WHAT CAUSED THE CHANGE SHE DID NOT PROVIDE INFORMATION ANSWERING MY QUESTION. G.A. WAS HONEST IN LETTING ME KNOW THAT THEY HAVE NOT BEEN CONTACTED AT ALL IN REGARDS ANY ENGINE OR HARNESS REPLACEMENTS AND THE LAST THEY HEARD FROM THEM ONLY INVOLVED CHANGING THE KNOCK SENSOR.