NHTSA Complaint #11231111 — 2015 FORD TAURUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11231111
Vehicle 2015 FORD TAURUS
Component STEERING
Date of Incident
Date Filed
Mileage 120,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I WAS PICKING UP MY SON AFTER WORK. I HAD DRIVEN ROUGHLY 45 MINUTES AND PARKED WAITING FOR HIM FOR ROUGHLY 10 MINUTES. AFTER HE GOT IN, WE DROVE TO THE END OF THE STREET AND TURNED ON TO THE MAIN ROAD. 2 WARNINGS POPPED UP SUDDENLY. 1 FOR POWER STEERING FAILURE AND 1 FOR STABILITY CONTROL FAILURE. STEERING INSTANTLY BECAME EXTREMELY DIFFICULT TO CONTROL. I WAS ABLE TO PULL INTO A GAS STATION, AND POPPED THE HOOD. I WASN'T AWARE AT THIS POINT IT WAS ELECTRONIC POWER ASSISTED STEERING. I QUICKLY REALIZED THERE WAS NO POWER STEERING RESERVOIR. I TURNED THE CAR BACK ON AND STEERING CONTROL SEEMED TO BE RESTORED. SO I CONTINUED ON. AS I TURNED BACK ON TO THE MAIN ROAD AND THE POWER STEERING FAILED AGAIN. LUCKILY I WAS ONLY GOING ABOUT 500 FEET DOWN THE ROAD AND MANAGED TO PULL IT IN DESPITE THE INCREASE IN STEERING DIFFICULTY. THE POWER STEERING FAILURE HAS BEEN PRESENT EVER SINCE.

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