NHTSA Complaint #11230674 — 2013 FORD F-150

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11230674
Vehicle	2013 FORD F-150
Component	STRUCTURE:BODY
Date of Incident	June 18, 2019
Date Filed	July 10, 2019
Mileage	82,015 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I'M CALLING THIS A SAFETY ISSUE DUE TO ERRATIC UNLOCKING OF DRIVER DOOR. DOOR WHEN OPERATED BY REMOTE TO UNLOCK, MOST TIMES NEEDS 2 ACTUATIONS, OF HANDLE TO ACTUALLY OPEN BY USER. MY WIFE AFTER SHOPPING FELT A PRESENCE AND TRIED TO ENTER OUR VEHICLE AND WAS BADLY FRIGHTENED WHEN SHE COULD NOT ENTER IMMEDIATELY SHE PULLED ON HANDLE WITHOUT OPENING DOOR AND THOUGHT SHE HAD NOT ACTUATED THE REMOTE CORRECTLY SHE PREFORMED THE ACTION TO UNLOCK AND HAD TO PULL DOOR HANDLE 2 TIMES TO ENTER AND LOCK IT TO FEEL SAFE. HE VEHICLE WAS STATIONARY AND I DON'T KNOW IF THIS FITS THE STANDARD FOR A SAFETY ISSUE. IT SEEMED LIKE IT AT THE TIME. DEALER WANTS A DIAGNOSTIC CHARGE TO REMEDY WHICH I THOUGHT WAS UNFAIR VEHICLE HAS 82,000 MILES

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