NHTSA Complaint #11229083 — 2014 CHEVROLET SONIC

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11229083
Vehicle 2014 CHEVROLET SONIC
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I HAD A RECALL ON A COMPONENT OF MY CATALYTIC CONVERTER THAT WAS CAUSING IT TO MOVE AT A LOW EFFICIENCY. I TOOK IT IN TO MOSS BROTHERS CHEVROLET TO BE REPAIRED. IT SEEMED FINE UNTIL 1-2 DAYS LATER WHEN THE CHECK ENGINE LIGHT CAME BACK ON. I CALLED MOSS BROTHERS TO INFORM THEM OF THIS SITUATION, HOWEVER, THEY TOLD ME THAT IF I WANTED TO GET IT DIAGNOSED AND THE PROBLEM IS NOT COVERED UNDER WARRANTY, I WOULD HAVE TO PAY THE DIAGNOSTIC FEES. HOWEVER, I DID NOT HAVE ANY OTHER ISSUES WITH MY CAR BEFORE TAKING IT TO THEM. IT WASN'T UNTIL AFTERWARDS. SO IF SOMETHING OTHER THAN THE RECALL IS WRONG, I WOULD BE WILLING TO BET THAT IT WAS DUE TO NEGLIGENCE ON THEIR PART. I TOOK IT INTO AUTOZONE TO RUN A DIAGNOSTICS AND IT SAID 'CATALYST SYSTEM LOW EFFICIENCY' WHATEVER THEY DID, DID NOT FIX MY CAR BUT ONLY MADE IT WORSE. I CALLED GMC TO SEE IF THERE WAS A WAY AROUND THE FEE SHOULD IT BE A DIFFERENT CAUSE(IF IT IS, I BELIEVE IT WAS CAUSED BY MOSS BROTHERS) AND THEY WERE NOT HELPFUL TO ME AT ALL.

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