NHTSA Complaint #11708125 — 2014 CHEVROLET SONIC

Around April of 2025, I noticed loud engine noises and cold start loud noises coming from the engine. My car has been in the shop multiple times since then and I opened a case with GM about multiple repair issues with my 2014 Chevy Sonic LT even though I take excellent care of the vehicle and perform all maintenance on the vehicle, and now this loud engine noise issue and leaking oil. I was driving home from a relative's home Saturday night Dec 27th late evening on the expressway when I noticed my car driving very sluggish and jerking and make extremely loud engine noises and continued burning oil smell in the cabin of the vehicle. No check engine light or oil light, now I had stopped by the service department earlier in the week when and oil pressure light came on, and they stated no issues. I made it home without incident, but the car was not running right. The car was brought to the dealership service department Monday Dec 29th, and they informed me they found broken plastic pieces of guard rails that secure the timing chains in the engine which may have caused serious damage to the engine. The dealership wanted 4k dollars to repair it after they could not properly diagnose a known online issue that I found out a lot of these Chevy drivers have found out about and having me repair other items on the car instead of fixing the leaking oil problem and whatever was going on in the engine. The manufacturer has not inspected this issue now only the service department at the local Chevy dealership has, however I had a case open with GM before this final incident occurred on Nov 1st after my last repair and complaint to the dealership about loud engine noises. GM would not take my concerns seriously and stated we are sorry, but your car is out of warranty even though this is a known issue of this plastic guard rail failing and other serious engine issues with Chevy. I would like the NHTSA to be involved in this matter and investigate this matter if possible.