NHTSA Complaint #11228954 — 2013 FORD EDGE

BRAKES BECAME SPONGY 2 1/2 WEEKS AGO. TOOK TO FAMILY MECHANIC. THEY WERE UNABLE TO RECREATE AND STAYED THE BRAKE PADS ARE IN GREAT CONDITION. WENT ON SHORT VACATION AND THE BRAKES CONTINUED TO BE SPONGY BUT NOT EVERY TIME. WHEN WE RETURNED HOME IT BEGAN HAPPENING MORE FREQUENTLY AND A HISSING SOUND BEGAN WHEN APPLYING BRAKES. THEN YESTERDAY MORNING THE CAR SHUT OFF IN THE MIDDLE OF A BUSY INTERSECTION BUT RESTARTED AFTER A FEW MINUTES. TOOK IT INTO MECHANIC AGAIN AND THEY WERE ABLE TO RECREATE BOTH ISSUES. AFTER RESEARCH THEY DISCOVERED A FORD EXTENDED WARRANTY FOR THIS ISSUE SO I TOWED IT TO NEAREST FORD DEALERSHIP. NOW THE GARAGE IS TELLING ME IT WILL COST BETWEEN $800 AND $1000 AND MY VIN IS NOT COVERED. THE INFO ONLINE STATES IT SHOULD BE COVERED. I PAY MY FINAL CAR PAYMENT IN 2 WEEKS AND MY ADDITIONAL WARRANTY THAT I PURCHASED ENDED IN MAY. IT SEEMS THIS IS A KNOWN ISSUE AND SHOULD BE COVERED AND MOST CERTAINLY SHOULD BE RECALLED. IT IS NOT DUE TO NORMAL WEAR AND TEAR. I HAVE OWNED IT BRAND NEW AND AFTER 7 YEARS ONLY HAVE 30K MILES ON IT. THE VEHICLE IS IN GREAT CONDITION OTHERWISE. BRAKING ISSUES ALMOST LED TO AN ACCIDENT THE DAY BEFORE AND IT SHUT OFF WITH NO WARNING OR LIGHTS FROM THE VEHICLE IN THE MIDDLE OF AN INTERSECTION. WHAT IF WE HAD BEEN ON OUR ROAD TRIP AND GOING 80 MILES AN HOUR? THIS IS A SAFETY ISSUE. THE ISSUE WAS RECREATED AT THE FAMILY MECHANIC IN A PARKED POSITION BUT FOR ME IT WAS OPERATIONAL.