NHTSA Complaint #11228870 — 2013 HYUNDAI SONATA

I PUT A COMPLAINT IN ON THE 19TH OF JUNE 2019 MY 2013 HYUNDAI SONATA HAD STOPPED ON ME IN THE MIDDLE OF TRAFFIC ON MY WAY HOME FROM WORK. MY HUSBAND AND I HAD THE CAR TOWED HOME AND THEN I CALLED HYUNDAI OF ROCKWALL TEXAS THEY TOWED MY CAR FROM MY HOUSE ON THE 22ND OF JUNE AFTER DAYS LATER THEY CALL ME BACK THAT MONDAY 24TH OF JUNE AND TOLD ME THAT THEY WOULD HAVE TO ANALYZE MY CAR AND THEY WILL CALL ME BACK THEY CALLED ME BACK THE NEXT DAY WHICH WAS A TUESDAY AND TOLD ME THAT MY ENGINE HAS SEIZED SO THEY GAVE ME A LOANER CAR, CALLED ME BACK ON FRIDAY LEFT ME A MESSAGE. ON MY WAY TO WORK ON SATURDAY THE 22ND OF JUNE I RECEIVED ANOTHER CALL FROM THE SERVICE GUY BY THE NAME OF SAM HE TOLD ME THAT HE HAD CALLED ON FRIDAY AND I DIDN'T LISTEN TO THE MESSAGE, HE TOLD ME ON THE SATURDAY 22ND THAT MY CAR WAS READY TO BE PICKED UP IT WAS RUNNING. I WENT OVER AFTER WORK TO RETURN THE LOANER CAR ON SATURDAY JUNE 29TH 2019, RECEIVED MY CAR DROVE THE CAR HOME GOT BACK IN THE CAR ON SUNDAY 30TH OF JUNE WENT TO THE STORE RETURN BACK TO MY CAR AND MY CAR WOULDN'T SAY A WORD IT WOULDN'T START! SO ON MONDAY JULY 1ST I CALL HYUNDAI OF ROCKWALL BACK AGAIN TELL THEM MY SITUATION ABOUT MY CAR NOT STARTING AT ALL. AND THE GUY IN THE SERVICE DEPARTMENT SAM STATED TO ME THAT HE WAS SEEING IF YOU CAN GET A TOW TRUCK TO PICK IT UP FOR THE SECOND TIME IN A DAY OF HAVING THE CAR OUT OF THE SHOP. BUT AS OF RIGHT NOW MONDAY JULY 1ST MY CAR IS STILL SITTING IN THE FRONT OF MY HOUSE WON'T START! HYUNDAI OF ROCKWALL TEXAS HAVE NOT PICKED UP MY CAR.