NHTSA Complaint #11222745 — 2016 TESLA MODEL X

I WAS DRIVING ON THE HIGHWAY IN THE PASSING LANE. SUDDENLY I FELT SOMETHING SMASHING OVER AND OVER ON THE ROOF OF THE CAR. I LOOKED UP BUT COULD NOT SEE WHAT THE CAUSE WAS. I PUT ON MY HAZARD LIGHTS AND MADE MY WAY OVER THE SHOULDER. I GOT OUT AND INSPECTED THE ROOF. THE PORTION OF HARD PLASTIC THAT SEPARATES THE WINDSHIELD GLASS FROM THE FALCON DOOR GLASS WAS TORN OFF. THERE WAS ONE LITTLE CORNER PORTION ATTACHED. I TRIED TO REMOVE IT MANUALLY BUT COULD NOT. I HAD TO CONTINUE DRIVING ONTO A SUSPENSION BRIDGE AS I HAD NO OTHER CHOICE. ONCE I CROSSED THE BRIDGE, I EXITED AND HEADED TO AN AUTO BODY SHOP. AS YOU CAN SEE FROM THE PHOTOTS, THE PLASTIC WAS SMASHING AROUND WITH SO MUCH FORCE THAT IT CRACKED THE FALCON DOOR GLASS. THE MECHANIC THERE WAS KIND ENOUGH TO REMOVE THE DANGLING PLASTIC AND WEATHERSTRIP SO THAT I COULD GET HOME. I PARKED IN THE TOWN NEARBY TO CALM MY NERVES AS I WAS SHAKING AND UPSET FROM THE WHOLE INCIDENT. I CALLED TESLA SERVICE AND THEY SUGGESTED I DRIVE THE CAR TO A SERVICE CENTER 20 MILES AWAY. I DID NOT FEEL SAFE DRIVING THE CAR THERE SO THEY AGREED TO TOW INSTEAD. IT IS CURRENTLY AT THE TESLA DEALER AND I'VE NOTIFIED MY INSURANCE COMPANY. I AM WAITING TO HEAR FROM BOTH.