NHTSA Complaint #11220858 — 2018 DODGE JOURNEY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11220858
Vehicle	2018 DODGE JOURNEY
Component	ELECTRICAL SYSTEM
Date of Incident	February 1, 2019
Date Filed	June 18, 2019
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE HAD ELECTRICAL FAILURES. WHILE DRIVING AT NIGHT, THE INSTRUMENT PANEL LIGHTING MALFUNCTIONED. LONE STAR CHRYSLER DODGE JEEP RAM (8811 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78211, (210) 828-1515) DID NOT ASSIST WITH BRINGING THE VEHICLE IN FOR DIAGNOSTIC TESTING EVEN THOUGH THERE WAS A WARRANTY ON THE VEHICLE. ALSO, THE DEALER REFUSED TO PROVIDE A RENTAL VEHICLE EVEN THOUGH IT WAS STATED IN THE WARRANTY. THE MANUFACTURER ONLY ASKED THE CONTACT TO LEAVE THE VEHICLE AT THE DEALER AND OFFERED NO ASSISTANCE WITH A RENTAL VEHICLE. THE DEALER REFUSED TO PROVIDE THE CONTACT WITH AN EMAIL ADDRESS TO SEND THE MANUFACTURER VIDEOS OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNKNOWN.

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