NHTSA Complaint #11220373 — 2011 FORD EXPLORER

WHILE ON THE HIGHWAY AT ABOUT 80 MPH THE GAUGE CLUSTER SCREENS SHOWED A 'POWER STEERING FAULT' AND A 'TRACTION CONTROL FAILURE' ERROR AND IT CAUSED THE STEERING WHEEL TO STIFFEN UP MOVING ONLY ABOUT LESS THAN AN INCH, WE PULLED OVER TO THE SIDE OF THE HIGHWAY AND SHUT OFF THE CAR AND THEN WE TURNED THE CAR BACK ON AND IT STARTED WORKING JUST FINE UNTIL THE SAME EXACT SCENARIO OCCURRED FOR THE SECOND TIME. A FEW DAYS BEFORE THE POWER STEERING ERROR AND TRACTION CONTROL ERROR POPPED UP ON THE GAUGE CLUSTER AT A RED LIGHT, THE STEERING WAS VERY STIFF AND ALLOWED FOR LIMITED MOVEMENT. THE POWER STEERING AND TRACTION CONTROL ERROR OCCURRED TWICE AT STOPLIGHT AND THEY BOTH WENT AWAY BY TURNING ON AND OFF THE CAR. ALL OF THIS HAPPENED AFTER WE SENT THE CAR TO A MECHANIC TO GET THE POWER STEERING MODULE CHECKED AND REPLACED AFTER THE CAR LEFT US STRANDED AS THE POWER STEERING HAD PREVIOUSLY FAILED ENTIRELY ON US. THIS HAS BEEN AN ONGOING ISSUE WITH THIS CAR FOR ABOUT A 5 MONTHS AND IT'S BEEN AN ABSOLUTE HEADACHE!!!!