NHTSA Complaint #11219878 — 2013 FORD F-150

DRIVING TRUCK ON A TWO LANE ROAD WHEN THE POWER STEERING SUDDENLY WENT OUT AS I WAS ROLLING UP TO THE STOP SIGN. I MANAGED TO CONTROL THE TRUCK AND GET IT TURNED AROUND AND BACK TO MY HOUSE WITHOUT PROBLEM, BUT COULD ONLY IMAGINE WHAT COULD HAVE HAPPENED HAD I BEEN ON THE INTERSTATE AT A HIGH RATE OF SPEED WHEN THIS HAPPENED. AFTER RESEARCH, I SAW THAT THIS WAS A KNOWN ISSUE AND THAT THERE HAVE BEEN SOME RECALLS BUT MY TRUCK WAS NOT ONE OF THEM. TOOK IT TO THE DEALERSHIP AND THEY REPAIRED IT FOR $2300. SAID THEY HAD TO REPLACE THE STEERING COLUMN. CALLED COMPLAINT LINE AT THE CORPORATE OFFICE AND THEY PAID $700 OF THE $2300 WHICH WE ARE GRATEFUL FOR, BUT STILL FEEL THAT IT SHOULD HAVE BEEN REPAIRED AS A RECALL ISSUE AND THEREFORE NO CHARGE TO US. THIS HAS BEEN A KNOWN ISSUE WITH THE STEERING IN FORD CARS AND TRUCKS FOR A NUMBER OF YEARS. THIS TRUCK IS A 2013 AND ONLY HAS 40,000 MILES ON IT. ONE WOULD NOT EXPECT SUCH AN EXPENSIVE REPAIR TO BE NECESSARY ON A TRUCK WITH SUCH LOW MILEAGE. AND SURELY A SAFETY HAZARD IF THIS HAD HAPPENED IN HEAVY TRAFFIC OR AT A HIGH RATE OF SPEED.