NHTSA Complaint #11219718 — 2011 FORD EXPLORER

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE THE CONTACT'S WIFE WAS DRIVING 35-40 MPH, THE ENGINE BEGAN TO SHUDDER. THE CONTACT'S WIFE DROVE INTO A PARKING LOT AND THE ENGINE SHUT OFF. AN INDEPENDENT MECHANIC ARRIVED AT THE SCENE AND DIAGNOSED THAT COOLANT LEAKED INTO THE ENGINE AND THE ENGINE BLOCK OR HEAD WAS CRACKED. THE CONTACT CALLED WILLOW BROOK (7301 KINGERY HWY, WILLOWBROOK, IL 60527, (630) 986-5000) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.